The router is the box from your internet company, usually with blinking lights. It sends the internet around your home by radio, which is called Wi-Fi.
Network name and key
The network name (often called SSID) and Wi-Fi password (often called the key) are printed on a sticker on the router.
Step by step
- Find your router; it is often near the phone socket.
- Look for the sticker with the network name and password.
- Check the lights: a steady green or white light usually means all is well.
- Take a photo of the sticker so you have the details handy.
Common mistakes
- Moving or unplugging the router cables while cleaning.
Try it yourself
- Find your router and its sticker.
Printable cheat sheet: What Your Router Does
- Find your router; it is often near the phone socket.
- Look for the sticker with the network name and password.
- Check the lights: a steady green or white light usually means all is well.
- Take a photo of the sticker so you have the details handy.
Print this page and keep the sheet by your device. Never write passwords or PINs on it.
Good to know: Take your time and go at your own pace. Nobody genuine will ever ask you for a password, PIN or one-time code, and you never need to share them to follow this lesson. If anything on your screen looks unexpected, stop and ask a family member or your Tech Helper.