Your bank’s official app is the safest way to bank on a phone. The danger is fake apps and fake links, so always start from the official store or your bank’s own leaflet.
Step by step
- Open the App Store or Google Play.
- Search for your bank’s exact name.
- Check the developer name is your bank, and that it has many downloads.
- Install it, then follow the bank’s own setup steps, which may post you a code or ask you to call.
Common mistakes
- Installing a banking app from a link in a text or email.
Tips
- Helpful tip: Ask your branch for a printed guide to their app.
Try it yourself
- Find your bank’s official app in the store (you do not have to install it yet).
Printable cheat sheet: Getting Your Bank’s Real App
- Open the App Store or Google Play.
- Search for your bank’s exact name.
- Check the developer name is your bank, and that it has many downloads.
- Install it, then follow the bank’s own setup steps, which may post you a code or ask you to call.
Print this page and keep the sheet by your device. Never write passwords or PINs on it.
Good to know: Take your time and go at your own pace. Nobody genuine will ever ask you for a password, PIN or one-time code, and you never need to share them to follow this lesson. If anything on your screen looks unexpected, stop and ask a family member or your Tech Helper.