Most health services have an official app or website for appointments and prescriptions. Ask your surgery which one it uses.
Step by step
- Ask your surgery or clinic which app or website they use.
- Download it from your phone’s official app store.
- Set up an account using the identity checks it asks for.
- Protect it with your phone’s screen lock or face sign-in.
Common mistakes
- Downloading a lookalike app from an advert.
Try it yourself
- Ask your surgery which app they recommend.
Printable cheat sheet: Finding Your Official Health App
- Ask your surgery or clinic which app or website they use.
- Download it from your phone’s official app store.
- Set up an account using the identity checks it asks for.
- Protect it with your phone’s screen lock or face sign-in.
Print this page and keep the sheet by your device. Never write passwords or PINs on it.
Good to know: Take your time and go at your own pace. Nobody genuine will ever ask you for a password, PIN or one-time code, and you never need to share them to follow this lesson. If anything on your screen looks unexpected, stop and ask a family member or your Tech Helper.